19 October 2025
How to Withdraw from Safaricom Paid Surveys — Step-by-Step (2025)
So you’ve completed a few surveys, earned rewards, and now you’re wondering how to withdraw from Safaricom Paid Surveys or similar M-Pesa-based survey platforms.
This 2025 guide walks you through the exact steps to transfer your earnings to M-Pesa, what to expect during processing, and how to troubleshoot common issues.
💡 Quick Note Before You Start
Safaricom itself doesn’t directly pay users for surveys. Instead, third-party research companies like SurveyPesa, Toluna, and Triaba use Safaricom’s mobile money network to process your payouts securely via M-Pesa.
💵 Step-by-Step Withdrawal Guide
🟢 For SurveyPesa (M-Pesa Direct)
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Log into your SurveyPesa account.
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Tap “Withdraw” on your dashboard.
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Enter the amount (must be at least KES 500).
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Confirm your Safaricom number and submit.
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Wait for confirmation SMS — usually within 24–48 hours.
🧾 Your M-Pesa message will appear as:
“You have received KES [amount] from SurveyPesa. Thank you for completing surveys.”
💠 For Toluna & Triaba (PayPal → M-Pesa)
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Ensure your PayPal email matches your Survey account.
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Request payout once your points reach the minimum threshold (usually KES 1,000).
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After funds reflect in PayPal, visit the PayPal–M-Pesa portal.
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Log in and transfer your funds to M-Pesa.
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You’ll receive cash instantly or within 5–30 minutes.
🪙 Common Withdrawal Issues (and Fixes)
| Problem | Cause | Solution |
|---|---|---|
| Didn’t receive M-Pesa payment | Wrong number or delayed processing | Double-check your phone number; wait 72 hours before contacting support. |
| Payment stuck in PayPal | Currency mismatch | Convert USD to KES before withdrawal. |
| Airtime reward instead of cash | Platform default reward type | Choose “cash” or “M-Pesa” in your profile settings. |
⚠️ Avoid Scams During Withdrawal
Always use official platforms and avoid Telegram or WhatsApp “agents” claiming to speed up payments. No legitimate survey site asks for advance payment to process withdrawals.
✅ Final Thoughts
Withdrawing from Safaricom-linked survey platforms is simple and safe when done correctly.
Whether you’re using SurveyPesa (direct M-Pesa) or Toluna/Triaba (PayPal route), you can expect reliable payouts within a few days.
👉 Next: Explore SurveyPesa vs Triaba vs Toluna — Which Pays Fastest in Kenya?